When you need to hire a pest control company, you should restrain yourself from making an impulsive choice and do bit of a research about the company. Though some people feel the services of all pest control companies are more or less same, they cannot be far from reality.
In fact, there is a big difference between the services provided by professional pest control company Singapore as opposed to a bad pest control service provider.
Here are some of the most important signs that you have hired a bad pest control company.
Substandard customer service
Imagine that you are trying to call up the company but no response from the opposite side. When there is no promptness by the company to call you back or pick up your calls, it’s a clear sign that the company’s service is not up to the mark. If you do manage to speak to somebody, find out the address of their office. It is always better to do business with a local company, Try to stay away from big international names having their contact centers thousands of miles away.
Moreover, it will be really nice when the person you are speaking to over the phone is familiar with a technician and can interact with him personally after he returns from work. If a pest control company is good, it will try to develop the trust factor and a long lasting relationship with its clients.
Do you find its staffs and technicians giving you vague or incomplete information?
Any employee of a good pest control company should be able to answer your queries like how they carry out their treatments, what types of pests are included in their list, whether any guarantee is given or not, how the tasks are scheduled and executed and the charges. If they reply vaguely, the competency of its employees are questionable.
Staffs and vehicles are not well-equipped
When you find the technicians from a pest control company arrives with inadequate materials and gadgets and gets down from a private vehicle, you have every right to feel apprehensive about a pest control company in Singapore. If the appearance if the technician is unprofessional and he is not courteous while dealing with you, chances are that the pest control company needs to improve a lot.
Unsatisfactory online reviews
It makes sense to go the corporate website of a pest control company and check the customer reviews online. While all customers may not give raving reviews but if the number of negative reviews exceeds the good ones, you can perhaps assess the service attitude of the pest control company.